Technical Support Engineer / Technical Support Engineeress

Company Overview

Hamilton Medical AG is committed to our vision of "Driving innovation to improve people's lives." Since 1950, we have been delivering groundbreaking solutions for the health sector. We pride ourselves on being innovative pioneers in the fields of ventilators, automated pipetting, sample management, and process sensor development.

As a leading manufacturer of intelligent ventilators, our solutions are crucial for a variety of settings including ICUs, emergency rescue transport, and MRI scans, catering to diverse patient groups and applications.

How You Can Make a Difference:

• Possess strong knowledge in technical and customer support.
• Triage customer complaints efficiently.
• Provide detailed technical reports on specific complaints upon request.
• Assist with practical insights during technical training sessions.
• Introduce new technologies within the field organization while providing valuable feedback.
• Present our professional technical services to clients.
• Understand the sales perspective of technical support services.

Your Qualifications:

• Bachelor's degree in Biomedical Engineering or Electrical Engineering, or an equivalent combination of education and experience in a similar role.
• A minimum of 5 years' experience in a technical support or service organization within the medical device industry, with a proven track record in roles such as Support Engineer, Service Engineer, or Senior Support Engineer.
• Recognized technical expertise in electronics, electromechanical systems, and/or biomedical engineering.
• Extensive experience in coordinating and executing technical support projects, including product improvements, new product launches, and lifecycle development projects, particularly in the medical device and/or pharmaceutical sectors.
• Ability to read and interpret device diagnostics and troubleshoot mechanical ventilation devices.
• Experience in post-market surveillance and health hazard evaluation processes, including Periodic Safety Update Reports (PSUR).
• Demonstrated knowledge of CAPA processes.

Join Us

Discover career opportunities at Hamilton by visiting jobs.hamilton.ch. If you share our values and thrive in a collaborative, grounded environment, Hamilton offers not only a motivating workplace but also various recreational activities and modern working conditions. Our culture promotes open communication and nurtures a pleasant work atmosphere. Become part of a team where your skills are valued and innovative ideas are encouraged.

Interested? Then apply online using the form below. Only applications matching the job profile will be considered.

For questions, please contact us at Show e-mail with the following reference: JR-4869-fjm. Please note that applications sent by post or email cannot be considered.