Technical Claims Manager (m/f/d)
Switzerland, Schaffhausen
At GF, we consider ourselves a forward-thinking leader in our field. Since 1802, we have embraced innovations and sustainable solutions of the highest quality that enhance the lives of people around the globe.
Our Global Sales Support (GSS) team handles customer claims and spearheads problem-solving activities, including root cause investigations and corrective actions. This role necessitates a strong technical affinity, commercial insight, and a high level of customer orientation. As GF continues to grow, we are excited to fill this newly created position within our team.
Your Tasks
- Serve as the primary contact for key customers in high-priority and technically complex claims cases.
- Conduct in-depth technical root cause analyses of product failures using structured problem-solving methods and industry standards.
- Perform hands-on technical examinations to identify and verify product failure causes.
- Prepare clear, technically accurate, and customer-focused reports in German or English, suitable for both technical experts and non-technical stakeholders.
- Collaborate closely with R&D, Product Management, Operations/Plants, and Quality to drive effective resolutions and implement robust preventive measures.
- Provide on-site technical support to sales companies and customers for complex or escalated claims.
- Lead technical knowledge sharing and training on claim handling processes, investigation techniques, and prevention strategies across the company.
Your Profile
- Higher education in a relevant field (technical or commercial).
- At least 4-5 years of experience in a similar role, blending technical expertise with customer relationship management.
- Excellent social skills and the ability to communicate effectively across various functions and stakeholder levels.
- Resilience and perseverance, with the ability to stay calm under pressure and manage sensitive, complex situations.
- Fluent in English and German; additional languages are a plus.
Benefits
- Clear vision and purpose: "We are a sustainability and innovation leader providing superior customer value," guiding our daily work since 1802.
- Sustainability and innovation focus: We are committed to ambitious sustainability and innovation goals. Let's work towards a sustainable future together.
- Excellent learning tools: We offer development opportunities that include global learning tools, trainings, and specialized courses.
- Great career opportunities: As a global company, GF provides numerous avenues for career growth and a dedicated talent management process (MyNextBigStep@GF) to elevate your career.
- Flexible working conditions: Whenever possible, we offer flexible working hours and the option to work remotely.
- Very attractive pension scheme: GF provides all employees with an excellent pension plan.
- Free parking: We offer free parking spaces for all employees.
- Free refreshments: All employees enjoy free refreshments such as water, coffee, and tea.
Application Process
Apply online using the form below. Please note that only applications matching the job profile will be considered.
Your Contact
Moritz Nauer
+41 52 547 11 40
moritz.nauer@georgfischer.com
Ebnatstrasse 111
8201 Schaffhausen
Switzerland
Georg Fischer Rohrleitungssysteme AG, Schaffhausen
Who We Are
GF Piping Systems is the world's leading supplier of piping systems, enabling the safe and sustainable transport of fluids. Our business is driven by industry-leading sustainability levels, innovation through digital solutions, and a culture focused on performance, learning, and caring.