Job Opportunity: NOC Team Leader
We are seeking a NOC Team Leader to manage our globally distributed team, ensuring seamless operations, rapid incident resolution, and continuous improvement. This role combines technical expertise, leadership skills, and customer focus to support a high-performance NOC environment.
Your Responsibilities
- Task Distribution: Assign and prioritize daily tasks and tickets among team members to ensure efficient workload management.
- Team Supervision: Oversee the team's daily operations, monitor progress, and ensure adherence to established procedures and service quality standards.
- Resource Planning: Coordinate team schedules, including shifts, on-call rotations, and resource allocation to maintain 24/7 network coverage.
- Employee Performance Review: Conduct regular performance evaluations, provide constructive feedback, and identify areas for professional development.
- Operational Involvement: Dedicate approximately 50% of the time to working on daily NOC tasks, including ticket resolution, troubleshooting, and incident management.
- On-Call Duty: Participate in the on-call rotation to provide 1st level support during emergencies and escalations.
- Collaboration: Work closely with the engineering team to address complex issues and implement network improvements.
- Process Improvement: Identify inefficiencies in workflows, propose enhancements, and drive the adoption of best practices.
- Reporting: Prepare and present regular reports on team performance, ticket resolution metrics, and operational challenges to management.
- Customer Communication: Ensure timely and professional communication with customers regarding incidents, updates, and resolutions.
Your Ideal Profile
- Education in Telecommunications, Economics, or Management, with proven leadership experience.
- 10+ years of experience in mobile network operations and/or IPX networks, including at least 3 years in a leadership role.
- Strong understanding of Mobile Networks and the International Roaming ecosystem.
- Hands-on experience with STP, DRA, DRF, and VAS platforms, including troubleshooting and performance monitoring.
- In-depth knowledge of IPX architecture and key signalling protocols: M2PA, M3UA, SCCP, TCAP, MAP, CAP, DNS, Diameter, and GTP.
- Experience with IP networking, including switches, routers, VPN gateways, and BGP routing.
- Familiarity with network monitoring tools (e.g., Zabbix, Nagios, SolarWinds, Opsgenie) and ticketing systems (e.g., Jira).
- Strong problem-solving and analytical abilities.
- Very good communication and leadership skills.
- Ability to work effectively under pressure and manage multiple priorities.
- Proactive, customer-focused, and dynamic approach with a commitment to the best customer service.
- Fluent in English (written and spoken); additional languages are a plus.
- Willingness to work in Bern, Switzerland.
The position is open to Swiss and EU/EFTA nationals, as well as to holders of a valid Swiss work permit.
Apply online using the form below. Only applications matching the job profile will be considered.
To learn more about the company, please check our website: www.comfone.com