Student UX Researcher

Company Description

Welcome to SMG Swiss Marketplace Group! SMG is a pioneering network of online marketplaces and a leading European digital company that simplifies people’s lives with forward-looking products. We operate leading marketplaces across real estate, automotive, general classifieds, and finance & insurance. We’re driven by our values: Better Together, Aim High, and Act Responsibly.

Job Description

Meet the team! At SMG, our strength lies in our people. Here are some of the team members with whom you could work:

• Mathias Jenny - Head of Research & Innovation

Your Mission

If you’re studying and seeking hands-on experience in UX Research, especially the practical aspects that bring research to life, we invite you to join our UX Research Team at SMG Automotive (AutoScout24 and MotoScout24). As a Student UX Researcher, you'll support our designers, product managers, and researchers in understanding our users’ needs, behaviors, and emotions. This role offers you the chance to deepen your expertise in UX while contributing directly to design and product decisions for the most significant vehicle marketplaces in Switzerland, impacting millions of users.

What You Will Do

• Run and continuously improve our participant recruitment & scheduling process (screeners, coordination, reminders, incentives).
• Support qualitative studies (interviews, user testing): prepare scripts, take notes, and moderate sessions.
• Maintain our research repository: document research insights, create project summaries, and share important findings with stakeholders.
• Enhance our research toolkit: develop templates, checklists, guidelines, and maintain best practices for research.
• Assist in the research intake process: triage requests, clarify needs, and keep the research calendar updated.
• Coordinate with external partners or vendors as needed (e.g., recruitment providers).
• Support quantitative research initiatives.
• Communicate insights effectively through reports, summaries, and stakeholder communication.
• Help organize and support workshops and insight-sharing sessions (e.g., ideation, journey mapping).

Qualifications

Who You Are

• You are currently enrolled in a Bachelor’s or Master’s program (e.g., Psychology, HCI, Cognitive Science, Human Factors, Business/Behavioral Science, or similar).
• You are highly organized, reliable, and enjoy making complex workstreams run smoothly.
• You have a keen eye for quality and details, as research operations hinge on precision.
• You can keep Thursday afternoons free for our user testing sessions.
• You communicate clearly in English (our corporate language) and German.
• You are comfortable with digital tools (e.g., Notion, Miro). Familiarity with research tools like Lookback, Caplena, Qualtrics, Zapier, or similar is a bonus.
• Statistical analysis skills in R or SPSS would be a significant plus.

Additional Information

Why You Should Join Us

• You will learn how professional UX Research operates in a real product environment.
• Your contributions will directly enhance the team's ability to deliver timely, high-quality insights.
• You will be part of a fun, dynamic, and international team that values curiosity, impact, and collaboration.

Your new crew comprises an international and diverse group of fantastic coworkers. We embrace a hybrid work setup with no fixed office days, offering you the flexibility to work from any of our modern and spacious offices in Zurich and Fribourg or from home. Your working hours are also flexible and open for discussion, allowing us to support you through your academic commitments.

Interested?

We’d love to hear from you. Apply online using the form below. Only applications matching the job profile will be considered.

About Us

SMG Swiss Marketplace Group is a pioneering network of online marketplaces and a cutting-edge digital company that simplifies people’s lives with innovative products. Our portfolio includes Real Estate (ImmoScout24, Homegate, Flatfox, Immostreet.ch, alle-immobilien.ch, home.ch, Publimmo, Acheter-Louer.ch, CASASOFT, IAZI), Automotive (AutoScout24, MotoScout24), General Marketplaces (anibis.ch, tutti.ch, Ricardo), and Finance & Insurance (FinanceScout24, moneyland.ch).

Disclaimer

SMG Swiss Marketplace Group primarily engages with candidates directly. We do not accept unsolicited resumes or candidate profiles from recruitment agencies unless we have specifically requested their assistance for particular roles. Any submissions made without a prior request from our Talent Acquisition team will not be acknowledged or considered. We appreciate the understanding and cooperation of recruitment agencies in respecting this policy.