Job Opportunity: HR Service Advisor
We are seeking an HR Service Advisor for one of our esteemed Pharma Clients based in Visp. This role is pivotal in delivering exemplary HR services and ensuring a seamless experience for our customers.
Key Responsibilities
- Serve as the primary point of contact for service-related inquiries, managing HR requests from initiation to closure (end-to-end management, including tracking and tracing).
- Create a high-end user experience, providing best-in-class customer service and swiftly resolving queries and issues while consistently striving to exceed expectations.
- Develop a thorough understanding of the business operations and its structure, including key contacts, to effectively support clients.
- Provide ad-hoc support and guidance for HR calendar events, such as Individual Development Plans (IDP) and bonus salary reviews.
- Utilize various HR and Payroll systems to address and resolve customer queries.
- Share process-related customer feedback with the Service Specialist and recommend new HR technology solutions to enhance day-to-day operations.
- Monitor key HR Services & Solutions metrics to ensure optimal performance.
- Initiate changes in Workday as dictated by established processes.
- Provide proactive advisory support on HR processes for HR Business Partners (HRBPs) and line managers.
- Contribute to local projects that significantly impact Human Resources.
- Maintain awareness of the roles and responsibilities of other HR teams within the company.
- Keep current knowledge of HR policies and procedures to provide accurate information.
- Promote the utilization of the case tool within Human Resources, acting as the subject matter expert for other HR teams on its use.
- Work within established Service Level Agreements (SLAs), focusing on delivering an excellent customer journey.
- Provide guidance on a wide range of key HR processes and actively collaborate on ad-hoc projects as required.
Key Requirements
- Education as “Personalfachfrau/-mann” or a university degree (Bachelor of Arts in Business Administration).
- Detail-oriented, with exceptional organizational skills and a structured, proactive working attitude.
- Strong work ethic and organizational resilience.
- Ability to understand and navigate different cultures effectively within a multi-cultural environment.
- Extensive experience (3-5 years) within HR administration or HR shared services.
- Fluent in German and Business English.
If you are interested and meet the requirements, apply online using the form below. Please note that only applications matching the job profile will be considered.
Contact: Alba Jansa
Phone: +41 61 282 22 13
Email: alba.jansa@experis.ch