UX Researcher / UX Researcheress

Company Description

Welcome to SMG Swiss Marketplace Group!

SMG is a pioneering network of online marketplaces and a leading European digital company that simplifies people’s lives with forward-looking products.

We operate leading marketplaces across real estate, automotive, general classifieds, and finance & insurance. We’re driven by our values: Better Together, Aim High, and Act Responsibly.

Job Description

Meet the team! At SMG, our strength lies in our people. Here are some team members you could be working with:

• Mathias Jenny - Head of Research & Innovation - LinkedIn

Your Mission

Working at SMG means taking ownership from day one. You will be part of our Automotive division, which includes the platforms AutoScout24 & MotoScout24, working to enhance these platforms into even more impressive products.

As a UX researcher, you will be responsible for understanding our users’ needs, behaviors, and emotions. This knowledge will yield insights that inform our product strategy and guide the user experiences we create across all our platforms. Your efforts will play a key role in shaping the car market's perception in Switzerland and will significantly impact millions of people.

What You Will Do

• Research planning: Collaborate with various stakeholders to define strategic research objectives.
• Prepare, conduct, and analyze qualitative and quantitative user studies to explore business models, features, concepts, and designs with our users.
• Effectively communicate insights and findings to represent user needs during product development.
• Collaborate with different stakeholders from product, design, marketing, data, and strategy areas to further develop our user-centered products.
• Advocate for user needs, goals, and problems, promoting user-centered design throughout the organization.
• Shape the product strategy and roadmap by conducting proactive research.

Qualifications

Who You Are

• You are knowledgeable in user research, design thinking methods, and user-centered design principles and UI best practices.
• You have experience conducting both quantitative and qualitative UX research studies. Market research and Business Analysis experience is a plus.
• You are comfortable creating reports and giving presentations.
• You communicate fluently in English, our corporate language, and speak at least one of French or German at a native-speaker level.
• You can run statistical analyses and are familiar with statistical analysis tools like R (a significant plus) or SPSS.
• A university degree in Human Factors, Cognitive Psychology, HCI/Computer Science, or related fields emphasizing human behavior would be advantageous.
• You excel at working independently, prioritizing tasks across multiple projects, and adapting to changing schedules, demonstrating proactivity in discussions about our work processes to elevate our research team.

Additional Information

What Do We Offer?

• 6 weeks of holidays per year (plus the option to buy 10 extra).
• 40-hour work week with flexitime (capped at 45 hours).
• A hybrid work setup with the flexibility to work remotely.
• Generous parental leave: 18 weeks for maternity and 6 weeks for paternity/adoption.
• SBB Half-Fare Card and first-class travel between SMG offices in Switzerland.
• Gender-neutral pay and transparent career paths.
• Choose your gear: Mac or Windows laptop, iPhone, Samsung, or Pixel mobile.
• An inclusive and innovative environment where your voice matters.

Recruitment Process

We believe hiring is a two-way street, where both parties get to know each other. Here's what you can expect:

• Initial Video Call with one of our Recruiters.
• Video Screen for Hiring Team.
• Case Study Interview.
• Team Fit Meeting.

Apply Online

We are looking forward to getting to know you! To seize this opportunity, please apply online using the form below. Only applications matching the job profile will be considered.

About Us

SMG Swiss Marketplace Group is a pioneering network of online marketplaces and a cutting-edge digital company that simplifies people’s lives with innovative products. SMG Swiss Marketplace Group provides customers with the best tools to meet their life decision needs. The portfolio includes Real Estate (ImmoScout24, Homegate, Flatfox, Immostreet.ch, alle-immobilien.ch, home.ch, Publimmo, Acheter-Louer.ch, CASASOFT, IAZI), Automotive (AutoScout24, MotoScout24), General Marketplaces (anibis.ch, tutti.ch, Ricardo), and Finance & Insurance (FinanceScout24, moneyland.ch).

Disclaimer

SMG Swiss Marketplace Group primarily engages with candidates directly. We do not accept unsolicited resumes or candidate profiles from recruitment agencies unless we have specifically requested their assistance for particular roles. Any submissions made without a prior request from our Talent Acquisition team will not be acknowledged or considered. We appreciate the understanding and cooperation of recruitment agencies in respecting this policy.