Job Description
Marktgasse Hotel Zurich
Position: Receptionist
Supervisor: Head of Reception
Subordinates: Deputy
General Scope of Responsibilities and Objectives
The receptionist is responsible for ensuring the smooth daily operations of the hotel. With a high level of engagement, they contribute to the success of the hotel's business and enhance the overall effectiveness of the company.
Main Duties and Responsibilities
- Ensuring smooth hotel operations
- Financial responsibility for cash register management
- Processing reservations and group bookings
- Managing guest correspondence
- Operating the telephone switchboard
- Ensuring optimal room occupancy
- Conducting check-ins and check-outs
- Managing guest relations and addressing complaints
- Collaborating with the housekeeping team
- Actively promoting hotel services
- Working with external partners
- Maximizing sales of hotel services
- Embracing a host role to enhance guest experiences
- Continuously improving service offerings
Required Competencies
- Excellent proficiency in both German and English
- Knowledge of key operating systems and industry terminology
- Proficient in using computer skills, including cash management software and basic text files
- Strong customer orientation
Personal Characteristics
- Self-control
- Attention to aesthetics and order
- Professional appearance
- Decisiveness
- Resilience
- Flexibility
- Versatility
- Service orientation
- Positive attitude
Communication
- Participates in employee information sessions at the location
- Ensures a positive guest experience
Apply online using the form below. Please note that only applications matching the job profile will be considered.