Job Overview
Join our team as a Front Desk Operations Supervisor, where you will play a crucial role in overseeing and executing daily operations while ensuring adherence to our established hotel standards. Your responsibilities will include managing check-in/out procedures, housekeeping, supplies, cleanliness, and most importantly, guest satisfaction.
Key Responsibilities
- Promote a culture of excellence in guest care through a warm welcome and a commitment to exceed expectations.
- Collaborate with all departments to ensure seamless daily operations.
- Conduct regular operations meetings with team members to discuss routine matters, departmental performance targets, and guest feedback.
- Address day-to-day queries, complaints, or issues that arise, and maintain familiarity with branch functions and updates.
- Liaise daily with the General Manager and Direct Manager to forecast business needs and plan accordingly.
- Maximize financial opportunities by fostering a proactive up-selling environment throughout the property.
- Carry out Duty Management shifts as necessary, including regular fire drills and Health & Safety audits.
- Promote a positive employee relations culture through effective communication and regular team meetings.
- Conduct routine inspections of all departments to ensure high standards in guest service delivery, cleanliness, and employee presentation.
- Ensure that reasonable care is taken for the health and safety of yourself, employees, guests, and any other persons on the premises.
Qualifications Required
- Residence in Switzerland.
- 3 years of experience in a similar position.
- Proficient in hospitality operations.
- Familiarity with Middle Eastern culture.
- Fluent in Arabic, Persian, English, and French.
- Valid driving license.
- Master's degree in Hospitality from a Swiss institution.
- Knowledge of the Swiss tourism market.
- Able to travel between company branches in Switzerland.
Application Process
Apply online using the form below. Please note that only applications matching the job profile will be considered.