Main Tasks
The successful candidate will be responsible for:
- Ensuring the daily implementation of Concierge service standards and protocols.
- Overseeing guest reception from arrival to departure and managing complex Concierge requests.
- Supervising Concierge operations, including reservations, billing, and cash handling.
- Managing all types of guest reservations and services, such as dining, transportation, activities, and medical appointments.
- Building strong guest relationships, professionally handling complaints, and ensuring high guest satisfaction.
- Leading and coordinating the Concierge and Bell Staff teams in collaboration with the Assistant Head Concierge.
- Organizing daily operations, allocating tasks, and optimizing staffing levels.
- Monitoring departmental performance indicators and contributing to service quality improvements.
- Promoting hotel services, developing guest loyalty, and driving revenue through cross-selling.
- Ensuring compliance with health, safety, and quality standards.
Profile
The ideal candidate will possess:
- A minimum of 3–5 years of experience in a Luxury Concierge department within a 5-star or Palace hotel, ideally in a premium mountain resort.
- Proven experience in a seasonal environment during high activity levels and operational peak periods.
- Strong experience in team leadership, operational planning, and guest relations excellence.
- A demonstrated ability to handle VIP and high-profile guests with absolute discretion and attention to detail.
- A BA in Hospitality or equivalent apprenticeship; further education or certifications in Guest Service is a plus.
- Fluency in English (oral and written); proficiency in German is preferred, with other European languages being a plus.
- Excellent interpersonal skills and professional demeanor.
- Absolute discretion and strict adherence to guest confidentiality.
- A well-groomed appearance and strong organizational skills.
- Extensive local knowledge.
- Membership in Les Clefs d’Or is an advantage.
- Solid IT/computer skills.
- A valid driving license.
Apply online using the form below. Only applications matching the job profile will be considered.