Customer Service Support Specialist / Customer Service Support Specialist

Job ID

REQ-10046840

Date: Apr 14, 2025

Location: Switzerland

Summary

Are you ready to take on the role of Customer Service Support Specialist at our JAPAT offices in Switzerland? In this pivotal position, you will provide exceptional service and hospitality to our esteemed clientele. The individual we seek will uphold our company’s high service standards while anticipating the unique needs of our clients. If you are passionate about customer service and eager to make a significant impact, we invite you to join our team.

This role requires flexibility in work hours, comprising a 50% work schedule. Ideally, candidates should reside within a 30-minute radius of Basel airport to accommodate early morning, late evening, and weekend assignments when necessary.

About the Role

Key Responsibilities:

• Provide exceptional customer service to VIP customers, corporate management, and board members.
• Utilize strong problem-solving skills to work calmly and efficiently under pressure, addressing any ad-hoc requirements promptly.
• Demonstrate high emotional intelligence and empathy to anticipate and address the needs of distinguished clients.
• Maintain meticulous attention to detail, ensuring a clean and pristine environment that reflects our service standards.
• Exhibit organizational skills to coordinate procedures and schedules effectively while managing time efficiently.
• Engage collaboratively with all departments to assist with general support activities, ensuring seamless cross-departmental communication.
• Display discretion and trustworthiness, while maintaining a positive and friendly demeanor.

Essential Requirements:

• Several years of experience in high-level customer service, preferably in aviation, luxury hospitality, concierge services, executive assistant roles, or as a Corporate Flight Attendant.
• Excellent communication skills in both German and English; knowledge of French is a plus.
• Familiarity with Novartis is advantageous.
• Experience engaging with VIP clients and high-ranking business individuals.
• Exhibit excellent host qualities, presenting a warm and inviting demeanor to team members and guests alike.
• Demonstrated commitment to maintaining the highest standards in service and presentation.
• Flexibility in working hours as part of a 50% work schedule and ideally residing within a 30-minute radius of Basel airport.
• Fluency in English and German; proficiency in French preferred.

Apply Online

To express your interest in this role, please apply online using the form below. Please note that only applications matching the job profile will be considered.

Benefits and Rewards

Read our handbook to learn about all the ways we support your personal and professional growth: Benefits and Rewards.

Commitment to Diversity & Inclusion

We are dedicated to creating an outstanding, inclusive work environment and building diverse teams that reflect the patients and communities we serve.

Accessibility and Accommodation

Novartis is committed to providing reasonable accommodations to all individuals. If you need assistance due to a medical condition or disability, please contact us at Show e-mailm">Show e-mail with details regarding your request and contact information. Kindly include the job requisition number in your message.

Why Novartis

Helping patients and their families requires more than just innovative science; it takes a community of passionate people like you. If you're ready to collaborate, support, and inspire others while creating breakthroughs that change lives, we want you on our team. For more information, visit: About Us.

Join Our Network

If this role is not the right fit for you, consider signing up to our talent network to stay informed about suitable career opportunities: Talent Network.

Company Information

Division: Corporate

Business Unit: Corporate

Location: Switzerland

Site: Basel (City)

Company/Legal Entity: C071 (FCRS = CH071) Japat AG

Functional Area: Facilities & Administration

Job Type: Part-Time

Employment Type: Regular

Shift Work: No