Customer Service Coordinator / Customer Service Coordinatoress

Hero AG - February 17, 2026

Set Great Service in Motion

Ready to be the behind-the-scenes force that keeps our global operations running smoothly? At Hero, you're not just processing paperwork; you’re the expert who ensures every order lands where it belongs, on time, and with a smile. Our exports arrive as planned at their final destination because you bring the energy, skill, and that little extra WOW to every order.

How You'll Leave Your Mark

  • Command the Flow: Use your SAP know-how to orchestrate seamless order processing—think of yourself as an air traffic controller for global goods, keeping everything running on time and on target.
  • Rulebook Rebel: Master every regulation and guideline with flair. You’re the compliance superhero who keeps paperwork crisp, borders open, and customs smiling.
  • Orchestrate Adventures: Truck, ship, plane, or courier—if it moves, you move it. You’re the maestro who orchestrates epic journeys for our products, from first click to final handshake.
  • Master of Mysteries: Tangle with letters of credit, unravel the riddles of triangular business, and maintain customer data and pricing in SAP as sharp as your wit.
  • Communication Dynamo: Whether it’s a chat with a faraway customer or a quick call with a shipping agency, your words solve problems, build trust, and sprinkle a little delight on everyone’s day.
  • Logistics Legend: Sift through transport offers, spot the winners, and choose the partners who will help you defy distance and deadlines.
  • Customer Joy Creator: Turn complaints into cheer, inquiries into applause, and every interaction into a surprise-and-delight moment—because you don’t just solve problems; you create WOW.
  • Guardian of the Ledger: Keep accounts sparkling, follow up on payments with a grin, and ensure every transaction ends with a virtual high-five.
  • Order Oracle: Your records are always up to date, your reports are legendary, and your overview of export shipments is the stuff of myth.
  • Growth Instigator: From supporting product registrations to crunching monthly stats, you help the team grow stronger, smarter, and more unstoppable than ever.

Who You Are

  • Export Aficionado: You bring at least 3 years of export adventure and a passport full of experience. Previous experience with the US and Chinese markets is a plus.
  • Customer Hero: Customers rave about your service, and you love making their day.
  • Independence Incarnate: You set your own pace, pick your priorities, and thrive when the pressure is on.
  • Team Spirit: You make the workplace a little brighter, a little friendlier, and a whole lot more fun.
  • Linguistic Prodigy: German and English are your playgrounds—and you play to win.
  • Digital Dynamo: SAP (SD/MM), Business Warehouse, and MS Office? You wield them like digital superpowers.
  • Eagle-Eyed Innovator: You see trouble before it starts, jump into action, and keep the show running.

Apply online using the form below. Please note that only applications matching the job profile will be considered.

Location : Lenzburg
Country : Switzerland

Application Form

Please enter your information in the following form and attach your resume (CV)

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