Customer Service Coordinator / Customer Service Coordinator

Hero AG - February 1, 2026

Set Great Service in Motion

Ready to be the behind-the-scenes force that keeps our global operations running smoothly? At Hero, you're not just processing paperwork; you’re the expert who ensures every order lands where it belongs, on time and with a smile. Our exports arrive as planned at their final destinations because you bring energy, skill, and that little extra WOW to every order.

How You'll Leave Your Mark

  • Command the Flow: Use your SAP know-how to orchestrate seamless order processing — think of yourself as an air traffic controller for global goods, keeping everything running on time and on target.
  • Rulebook Rebel: Master every regulation and guideline with flair. You’re the compliance superhero who keeps paperwork crisp, borders open, and customs smiling.
  • Orchestrate Adventures: Truck, ship, plane, or courier — if it moves, you move it. You’re the maestro who orchestrates epic journeys for our products, from the first click to the final handshake.
  • Master of Mysteries: Tackle letters of credit, unravel the riddles of triangular business, and maintain sharp customer data and pricing in SAP.
  • Communication Dynamo: Whether it’s a chat with a distant customer or a quick call with a shipping agency, your words solve problems, build trust, and sprinkle delight on everyone’s day.
  • Logistics Legend: Evaluate transport offers, spot the winners, and select partners to help you defy distance and deadlines.
  • Customer Joy Creator: Transform complaints into cheer, inquiries into applause, and every interaction into a surprise-and-delight moment — because you don’t just solve problems; you create WOW.
  • Guardian of the Ledger: Keep accounts sparkling, follow up on payments with a smile, and ensure every transaction ends with a virtual high-five.
  • Order Oracle: Your records are always up to date, your reports are legendary, and your overview of export shipments is nothing short of exceptional.
  • Growth Instigator: From supporting product registrations to analyzing monthly stats, you help the team grow stronger, smarter, and more unstoppable than ever.

Who You Are

  • Export Aficionado: You bring at least 3 years of export experience and a passport full of varied adventures. Experience with the US and Chinese markets is a plus.
  • Customer Hero: Customers rave about your service, and you thrive on making their day.
  • Independence Incarnate: You set your own pace, prioritize tasks effectively, and excel under pressure.
  • Team Spirit: You brighten the workplace, create camaraderie, and make the environment more enjoyable.
  • Linguistic Prodigy: German and English are your playgrounds, and you master them with flair.
  • Digital Dynamo: You handle SAP (SD/MM), Business Warehouse, and MS Office like they’re your digital superpowers.
  • Eagle-Eyed Innovator: You anticipate challenges before they arise, jump into action, and keep operations running smoothly.

Apply online using the form below. Only applications matching the job profile will be considered.

Location : Lenzburg
Country : Switzerland

Application Form

Please enter your information in the following form and attach your resume (CV)

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