Company Description
Yuh - The most complete financial app in Switzerland.
Yuh is the app for paying, saving, and investing. Since 2021, we have been dedicated to helping you manage your finances transparently, responsibly, and with full freedom in this new post-banking era. Yuh is the brainchild of Swissquote, the Swiss leader in digital banking. With a solid reputation and a commitment to innovation, Yuh is designed for forward-thinkers.
Join the Yuhniverse
Are you passionate about helping people and eager to gain hands-on experience in the banking and fintech sectors? If so, this role is perfect for you. As a Working Student Customer Care Representative, you will be the primary link between Yuh and our clients. Our users rely on our app to manage their finances and investments, and you will play a key role in ensuring they have a smooth and positive experience.
You will address their inquiries, resolve issues, and guide them through their financial journey while gaining valuable insights into customer care in a modern Swiss banking environment.
Job Description
Your Mission
If you love helping people and learning new things, you might be the perfect fit for the Customer Care Representative position. You will serve as the main point of contact between Yuh and our valued clients, who utilize our app for managing their finances and investments. You will tackle their questions, resolve challenges, and support them throughout their financial journey with Yuh.
Key Responsibilities
- Act as the primary point of contact for clients, handling inbound and outbound phone calls (approximately 70–80% of daily activities) while delivering a consistently professional and positive customer experience.
- Provide accurate support via telephone, ensuring first-class service quality by resolving client inquiries, issues, and requests related to the Yuh App in areas such as paying, saving, and investing.
- Guide and support clients primarily over the phone through their financial journey, explaining products, features, and processes in a clear, empathetic, friendly, and compliant manner.
- Ensure the highest levels of client satisfaction by executing client instructions and addressing concerns with warmth and professionalism, especially in time-sensitive or complex situations.
- Accurately document client interactions and outcomes in internal systems, ensuring proper follow-up and transparency across teams. Collaborate closely with other Customer Care Representatives and internal departments to guarantee seamless service delivery, contributing insights for platform, service, and process improvements.
- Uphold the principles of fair client treatment, confidentiality, and regulatory compliance at all times.
Qualifications
- Completed apprenticeship (Federal Certificate of Competence / Fähigkeitszeugnis / Fachausweis / Berufsmatura).
- Previous experience in customer satisfaction, preferably in financial services, handling customer inquiries and complaints.
- Fluency in English and French, depending on your work location. Proficiency in Italian is highly recommended (German is a plus).
- A strong interest in financial products and markets, including stocks, ETFs, and cryptocurrencies.
- Excellent verbal and written communication skills.
- Familiarity with office software and telephone systems.
- Strong skills in listening, communicating, showing empathy, and being persuasive.
- A proactive and “can-do” attitude.
- A strong team player.
Apply online using the form below. Please note that only applications matching the job profile will be considered.